Jane Anderson from Christchurch writes

by Richard Kavanagh

Dear Rodney

I hope this reaches you personally as owner of Rodney Wayne.

This is a bouquet for the Hornby Branch inChristchurch.

The lovely Sandra, Amber and Tarryn.

I have been going for just on a year to your store after a word of mouth recommendation, being greeted by Sandra, Amber who does my hair which always looks fabulous and newly employed Tarryn.

Walking in a year ago a rather nervous 53 year old I have to say,  I didn’t realize being greeted like a queen, having your hair coloured, treated,  cut, blow dried and straightened and walking out like  a Princess could be as much fun as what it is.

And of course the wine.

Not very often do we here the lovely things that lovely people do and how they make their customers feel, instead of just thinking about it I thought I would email you and let you know, and I know that there are many more who feel like I do.

Whilst they are all trained in their profession, the customer service has never faulted in the year of going and my husband who goes there also has the same feeling.

I am always treated like I am their only customer and with our wee City broken ( at the moment ) sometimes the customer service has gone by the boards. Not in RW case at Hornby.

I would appreciate it if you could give these lovely ladies a call just to let them know how valued they are and how much I appreciate being treated like a princess every time I go in.